Returns & exchanges
What to do if something isn’t right.
Damaged or defective pieces
If a piece arrives damaged, please share an unboxing video and photos on WhatsApp within 48 hours of delivery and we will arrange a replacement or exchange.
Handmade variation
Handmade brass can vary slightly in finish, tone and size from piece to piece. This is part of its character and not a defect.
Custom and bulk orders
Personalised, engraved and bulk gifting orders can’t be returned once production starts.
Please review this policy with the business before publishing.